Tuesday, December 15, 2009

Shout out to Knit Picks

Just have to tell everyone how pleased I am with Knit Picks. Someone on Ravelry had bought a kit from them, and had lost the instructions, and they sent her new instructions by email. I thought that was pretty cool. Someone else said they'd broken a needle and was mailed a replacement. Very cool.

My problem was of my own doing (and my kids). I bought a swift from Knit Picks a long time ago. Any of you that know my financial situation know that, even though it was a Knit Picks swift, it's still a lot of money for me. Anyway, the kids love to play with it, and lost the screw that holds the "rack" part in place--the big wooden screw. For a couple of years I've been using a rubber band that sometimes holds it in place, usually doesn't hold it at all, and I end up winding with one hand and holding it up with the other. And wishing the whole time I had a solution.

So I thought, "Hmmm...why not ask? I'd be willing to pay for it. Maybe Knit Picks can send me one". So I wrote to customer service and tried to explain it the best I can which screw I need. Amber wrote me back the next morning and said that they were sending me both screws and I should have them in a week.

!!!!!!!!!!!!!!!!!!!!!!

How wonderful is that??? I know some people have had bad experiences with Knit Picks. Some people dog them because their shipping takes too long, or they will put LYS's out of business. I just want to say thanks to Knit Picks for their great service--you've made a customer for life!

5 comments:

Autumn said...

Good customer service always cancels out long shipping times!!

How the heck do you break a knitting needle? That sounds like some rowdy knitting. My trapezoid dish rag and I are no where near needle-breaking.

Susanna said...

Merry Christmas to you and your family,Lynnette.

Jessica said...

that's great news!
~Jessica F

Susanna said...

Happy Birthday,Lynnette.
Hope you will have a wonderful day!
Susanna

Kristen said...

That is too nice, indeed!
Hey, if my mom is getting rid of anything knitting related ever, would you want it? Are you picky? I just wondered, because they sold their house and not sure if she is going to be tossing anything. I know she recently gave a bag of yarn to my aunt to use because it was all leftovers. Let me know, Lynnette!