Just have to tell everyone how pleased I am with Knit Picks. Someone on Ravelry had bought a kit from them, and had lost the instructions, and they sent her new instructions by email. I thought that was pretty cool. Someone else said they'd broken a needle and was mailed a replacement. Very cool.
My problem was of my own doing (and my kids). I bought a swift from Knit Picks a long time ago. Any of you that know my financial situation know that, even though it was a Knit Picks swift, it's still a lot of money for me. Anyway, the kids love to play with it, and lost the screw that holds the "rack" part in place--the big wooden screw. For a couple of years I've been using a rubber band that sometimes holds it in place, usually doesn't hold it at all, and I end up winding with one hand and holding it up with the other. And wishing the whole time I had a solution.
So I thought, "Hmmm...why not ask? I'd be willing to pay for it. Maybe Knit Picks can send me one". So I wrote to customer service and tried to explain it the best I can which screw I need. Amber wrote me back the next morning and said that they were sending me both screws and I should have them in a week.
How wonderful is that??? I know some people have had bad experiences with Knit Picks. Some people dog them because their shipping takes too long, or they will put LYS's out of business. I just want to say thanks to Knit Picks for their great service--you've made a customer for life!